We are so grateful to Petra, Patty, Carol and the staff at Playful Paws at Petras.  We received some sad news about our boy, a week before leaving for vacation, and boarding him.  Thor had stayed with the previous owners before, but we were not familiar with the personnel at the new Playful Paws, and were concerned.  When I called to let them know the situation Carol immediately put my concerns to rest with her compassion, empathy, and obvious love of dogs.  I soon received a follow up call from Petra, asking probing questions, so we had a care plan in place, and reassuring me that our boy would be well cared for.
When I dropped off, I was in quite an emotional state (sorry Patty ), but Patty was so wonderful with Thor...showed me where he would be staying, in the newly refurbished kennel area... invited me to stay as long as I wanted...climbed into his kennel with him til he was acclimated..., and assured me that we could call at any time to see how he was doing.  
Our family so appreciated receiving daily photos and updates...and Thor enjoyed being pampered.
When I picked him up, I saw the crew hard at and interacting with the boarders.  Most importantly, IMHO, my boy was as happy and energetic as he always is...
Our experience was wonderful and we thank the crew at Playful Paws at Petras for caring for, and loving our boy so we could enjoy our family vacation.
5+ stars